Before contacting our team, check these common questions that might provide the immediate answer you need
Low pressure typically results from clogged nozzles, kinked hoses, or inadequate water supply. First, check that your garden hose delivers at least 1.5 gallons per minute. Then inspect and clean nozzles using the provided cleaning pin. Finally, verify that all connections are tight and leak-free
No, Sun Joe electric pressure washers are designed for cold water use only. Water temperatures exceeding 104°F (40°C) can damage internal components and void your warranty. For jobs requiring hot water, consider using appropriate cleaning solutions designed for cold water application
Store your Sun Joe in a dry location above freezing temperatures after completely draining all water. Disconnect garden hoses, run the machine for 5 seconds to clear internal water, and add pump protector if storing for more than 3 months. Store nozzles and accessories in the designated compartments
Use only 14-gauge or thicker extension cords rated for outdoor use, with a maximum length of 50 feet. Longer or thinner cords can cause voltage drop, reduced performance, and potential motor damage. Look for cords marked “W-A” indicating they’re suitable for outdoor appliances
Sun Joe electric pressure washers use sealed, maintenance-free pumps that never require oil changes. This is one of the key advantages over gas models. Simply keep the unit clean, store it properly, and protect it from freezing temperatures to maintain optimal performance throughout its lifespan.
Water leaks typically occur at connection points or from the pump area. First, check all hose connections and ensure they’re properly tightened with intact O-rings. For pump leaks, inspect for cracked fittings or damaged seals. Minor leaks from the bottom during first use are normal as the pressure relief valve releases excess pressure. If leaking persists after connections are secure, contact our support team as internal seals may need replacement under warranty.